Bag's Rants

Crap service seems to be the norm for NTL.

It's now 15:00 and I need to go out. I've been waiting since 08:00 for an NTL engineer to come and fix my desktop box without success.

When the traffic across the broadband hits some limit it drops the link on the box for the NTL service, broadband and TV services. The box needs to be unplugged and reset to re-enable the services. I've put up with it for a few weeks before I logged the call. They couldn't do anything on Tuesday, when I called, but we arranged for today AM. Which actually means 08:00 to 13:00. Can't narrow it down any more. Clearly the poor engineers are run off their feet. The must have about half the engineers they really need.

I've phoned up and the poor sap who answers the phone can do nothing but arrange another visit for tomorrow, and surprise it's again AM. The 08:00 to 13:00 slot. Oh, and record my complaint. I feel a lot better now.

To be honest I wanted to go ADSL but it wasn't available when the NTL service was. Now we have ADSL in our area though I'm thinking of dropping NTL broadband and jumping ship. That way I get a fixed IP for my home server which NTL won't even discuss and I'm told the service is better. How can it be worse? Plus I know a BT guy who works on ADSL which must be a plus.

posted by Bag @ 3:01 pm