It's called risk assessment.
Interesting one this about to many disabled people on a plane. Although it is unfortunate, you can be sure if there was a problem and they had to evacuate they would have required assistance and RyanAir would be in big trouble if passengers needed assistance and it wasn't available. I'm sure they had assistance to get on and off the plane as it was.I think RyanAir needs to sort out it's procedures for this type of passenger to make sure the embarrassment don't happen again but in this day and age of risk aversion then I don't blame them. It would be better to pay compensation or some fine than to fall foul of the H&S executive.
Plus I think for anyone from a Society with the word Blind in the title should be more realistic and accept that assistance may be required for some circumstances. I know they don't like to think of them as disabled unless they are after some concession like access but they need to be aware that saying so does not make it so. RyanAir can cater for disabled people but up to a limit.
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